Purpose and scope
Xhjili offers a voluntary self-exclusion mechanism to assist customers in managing their gambling activity. This policy applies to all Xhjili gambling products and services and to any account held by the same individual.
Definitions
Self-exclusion means an individual's decision to restrict access to Xhjili gambling services for a defined period. Cooling off means a temporary pause from gambling activity without permanently closing the account.
Self-exclusion options
- Full self-exclusion means the customer blocks access to all Xhjili gambling products for the selected period. During this period you will not be able to place bets or access the Services and you cannot open or reactivate any Xhjili account until the expiry of the chosen period.
- Cooling-off period means a temporary pause from gambling. Available durations include 24 hours, 1 week, 3 weeks or 6 weeks. At the end of the cooling-off period your account is automatically reactivated unless you extend the period or elect to proceed with full self-exclusion.
Activation
Activation of self-exclusion is completed by logging in and selecting Self-Exclusion on the account page, or by contacting Xhjili Customer Support to initiate the process. For UK residents the minimum self-exclusion duration is six months and the account cannot be reactivated before the expiry date; after expiry you must contact support to reactivate. For residents outside the United Kingdom you may select the self-exclusion period at your discretion and the account will automatically reactivate at expiry.
Minimum duration and reactivation
UK residents have a mandatory minimum period of six months. Reactivation requires explicit action by the customer with Customer Support after expiry. Non-UK residents may select any self-exclusion period offered by Xhjili and will be automatically reactivated at the end of that period unless you extend or convert to full self-exclusion.
Effects during self-exclusion
- During the self-exclusion period you are blocked from placing bets or engaging in gambling activities on Xhjili across all products.
- You will not be able to open a new Xhjili account while self-excluded.
- Promotional entries or tournaments entered prior to the start of self-exclusion may be forfeited; non-cash prizes or invitations not yet redeemed may be withdrawn during the exclusion period.
- Xhjili may suspend or revoke marketing communications during self-exclusion.
Other safeguards
If Xhjili determines that continued gambling would cause you financial or personal harm, the company may take additional protective actions including closing your account. You must not create a new account. If you do so, Xhjili will not be liable for any losses and reserves the right to suspend or close any related activity.
Reinstatement and post-exclusion steps
At expiry of the self-exclusion period, access to Xhjili services will be restored in accordance with the applicable rules above. UK residents must contact Customer Support to reactivate after expiry; non-UK residents will have automatic reactivation unless you have extended or upgraded to full self-exclusion. Xhjili may require identity verification or additional checks before reactivation.
Data protection and privacy
Personal data processed for self-exclusion purposes will be handled in accordance with Xhjili Privacy Policy and applicable data protection laws. Records of exclusion periods and outcomes will be retained for the period required by law or as necessary for platform integrity and risk management.
Dispute resolution
Any dispute arising from self-exclusion under this policy will be addressed through Xhjili dispute resolution procedures. If the dispute remains unresolved, it may be escalated to an appropriate external resolution body as permitted by law.
Support and contact
To initiate self-exclusion or to seek assistance with reactivation after expiry, contact Xhjili Customer Support via the in site channels. Provide your account details and the desired exclusion duration. Confirmation of activation and expiry dates will be communicated through your account messaging.