Responsible Gambling at Xhjili
Xhjili is committed to preventing gambling harm and enabling customers to control their play. The following measures apply to all accounts and are enforceable by policy, licensing obligations, and platform controls.
Limit Settings and Self-Control Tools
Customers may apply limits on deposits and on time spent within the platform. The available options are:
- Deposit limits: daily, weekly, and monthly maximum deposits
- Time limits: maximum hours per day, per week, and per month of play in the Xhjili gaming interface
Requests to apply or adjust limits are processed by the account management team. Limit reductions take effect immediately; increases take effect after a seven calendar day cooling-off period. Limit changes apply solely to the specific account for which they are requested and do not automatically apply to other accounts.
Self-Exclusion and Break Periods
Self-exclusion is the most restrictive control offered. If selected, access to all Xhjili operated services is blocked for the chosen period. The minimum self-exclusion duration is six months. Reactivation after the exclusion period requires a new account review and may be delayed by a cooling-off period. We reserve the right to extend an exclusion period if signs of problem gambling persist. In addition to self-exclusion, customers may request a temporary break to limit activity. Available durations are 24 hours, 7 days, 30 days, or up to 6 weeks. During a break no deposits or wagers may be placed and promotional offers will not be available. Reactivation occurs automatically at the end of the selected period unless a new request is submitted prior to expiry.
GAMSTOP and Cross-Operator Exclusions
Customers located in Great Britain may opt to register with GAMSTOP. This service provides cross-operator self-exclusion from all licensed operators in Great Britain, including Xhjili. Participation is voluntary and independent of Xhjili.
Reality Check and Time Awareness
Reality Check reminders appear on screen at intervals chosen by the customer. The timer starts when the user places the first wager in a session and will reappear when the interval elapses. Options on the prompt include continuing play, reviewing recent transactions, or logging out of the account.
Account Security
Customers are responsible for maintaining the confidentiality of their login credentials. We recommend logging out after every session and not sharing access. If a customer suspects unauthorized use, they must contact the safety team promptly. Funds spent during a compromised session may not be reimbursed if proper security measures were not maintained.
Underage Protection and Parental Controls
Registration is strictly prohibited for individuals under 18. Xhjili conducts age verification for all customers, and winnings earned by underage players are voided. We encourage parental controls and content filtering to reduce access by minors, including recommended software such as Net Nanny or equivalent tools. These controls are the responsibility of guardians and may be implemented on family devices.
Parental Controls and Content Filtering
Parents can reduce the risk by using content filters and blocking software to block access to gambling sites on devices used by children. Examples include Net Nanny and similar tools. Guardians should configure these controls on devices shared with minors.
Support and Harm Reduction Resources
If you believe you may have a gambling problem or need guidance, contact our Safer Gambling team through the on site support channel. We provide information about local support options and direct customers to independent organizations for help, including GamCare, Gamblers Anonymous, Gambling Therapy, and Begambleaware. The listed organizations are independent and not affiliated with Xhjili.
Compliance and Age Verification
Xhjili operates under applicable licensing and regulatory requirements. We verify customer ages and implement measures to prevent underage play. Winnings by underage players are canceled and the account may be subject to compliance actions. By using Xhjili, customers acknowledge and accept these policies and agree to comply with responsible gambling standards.